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Why Compliance Is Important

Compliance is required in health care and other industries. Based on information gathered, the OIG in 2018, determined that 41% of all chiropractic claims had errors or were deemed fraudulent.  It is for these reasons the OIG has targeted the chiropractic field and has made it part of their work plan each year since.  Many claims had incorrect codes or modifiers. Claims were also submitted for non-covered or medically unnecessary treatments.

The OIG has identified the lack of complete documentation and improper documentation of patient records to be a major concern.  Notes should be completed within 72 hours of the patient’s office visit or treatment.  Proper documentation, coding and billing is imperative.  These provide the doctor preventative and defensive measures.  In being preventative, they are vital in reducing the chances of being audited or investigated associated with data mining of claims. This can result in large pay-back amounts, fines and penalties. Improper or deficient documentation can lead to other possible consequences including loss of your professional license, practice, receive sanctions and exclusions. The OIG reports for every $1.00 spent on audits or investigations, they recoup $12.00.  Department of Health and Human Services (HHS) has ranked chiropractic as being 13th of the top 20 services for improper payments for Medicare Part B services during 2018.  HHS identified insufficient documentation, medically unnecessary services and improper coding as major problem areas for chiropractors.


2018 Medicare Fee-for Service Supplemental Improper Payment Data 

Top 20 Service Types with Highest Improper Payments: Part B 

Chiropractic ranked number 13 out of the top 20 types of health care services with the highest improper Part B payments in 2018.

13 / 20 = BOTTOM

Reported Projected Improper Payment:


Insufficient Documentation: 88.3%


Medical Unnecessity: 7.7%


Improper Coding: 4.4%


Insufficient Documentation: 88.3%

Medical Unnecessity: 7.7%

Improper Coding: 4.4%

Reported Projected Improper Payments: $260,878,720

Source:  2018 Medicare Fee-for Service Supplemental Improper Payment Data. Page 28

Appendix D: Projected Improper Payments and Type of Error by Type of Service for Each Claim Type ~ Table D1

OIG and insurance companies are spending large amounts of money on data mining of claims looking for fraud and abuse to reduce improper payments.  As defensive measures, proper coding and billing can help to prevent audits and investigations. If audited, investigated, sued for malpractice or involved in other legal matters, proper documentation could provide you a strong defense.  We have worked with doctors who were being audited but due to the lack of proper documentation the doctors did not have a foundation to form a solid defense to fight the charges. During other audit rebuttals we assisted doctors in significantly reducing repayment requests  correlated with appropriate documentation in their S.O.A.P. notes. 

A proper compliance program is not only extremely beneficial in protecting you and your practice if audited or investigated if violations are discovered, the OIG, federal prosecutors, other governmental agencies and courts take into consideration if a good faith effort is being made to be compliant.  Violations would be considered abuse rather than fraud.  Fraud convictions have serious ramifications including fines, penalties, repayments and even prison. Your compliance program must be in place BEFORE being audited or investigated.

A proper compliance program must be designed to meet the specific needs of each individual clinic site based on OIG, HIPAA and other federal governmental guidelines such as Federal Sentencing Guidelines.  Three areas must be specifically addressed in a compliance program:

  • DEVELOPMENT of a compliance program
  • IMPLEMENTATION of the program
  • MONITORING of your program’s effectiveness

Many physicians and chiropractors feel they spent their time in school studying to treat patients rather than being tethered to a desk dealing with so many compliance matters. Although a proper compliance program may take effort to initially develop, in the long run patient care, coding, billing and documentation will improve along with your collections and more importantly your peace of mind.

You stand to lose a great deal if audited or investigated and violations are discovered. Respect and possible FREEDOM could be lost if incarcerated.

Schedule your Compliance Program Review.
Call us at (708) 922-3911